Data Protection Notice
Privacy and Personal Data Protection Notice in accordance with UAE Federal Decree-Law No. 45 of 2021
Last updated: March 2025
Someone's Ticket
This Privacy and Personal Data Protection Notice has been prepared by Someone's Ticket in its capacity as a data controller to inform users about the processing of personal data in accordance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and other applicable data protection regulations within the United Arab Emirates.
This notice applies to personal data processed through Someone's Ticket services, including its website, mobile applications, customer support channels, and other ticket distribution channels (collectively referred to as the "Sales Channels").
1. Data Controller Information
The entity responsible for processing personal data collected through the Platform is:
Company Name: Someone's Ticket
Platform: Someone's Ticket Ticketing Platform
Business Activity: Digital event ticketing and ticket distribution services
Contact details for data protection inquiries are available through the Platform's Contact or Help Center sections.
2. Categories of Personal Data Processed
Someone's Ticket may process the following categories of personal data in connection with ticket purchases and platform use.
Identity Information
- Name
- Surname
Contact Information
- Email address
- Phone number
- Address information when required for billing or delivery
Customer Transaction Information
- Ticket purchases
- Order history
- Event participation records
- Support requests and communications
- Refund or exchange requests
Financial Information
- Payment method information processed through secure payment providers
- Billing and invoicing information
Someone's Ticket does not store full payment card numbers.
Technical and Security Information
- IP address
- Device identifiers
- Platform usage logs
- Authentication data
Marketing Preferences
- Campaign and promotional communication preferences when consent is provided
Website and Platform Usage Data
- Browsing activity
- Interaction with events and listings
- Cookies and analytics data collected through platform technologies
Customer Service Data
- Call center recordings
- Support communications
Legal Compliance Information
- Information contained in correspondence with authorities or regulatory bodies
3. Purposes and Legal Basis for Processing Personal Data
Personal data may be processed for the following purposes and legal bases under the UAE PDPL and applicable laws.
Contractual Necessity
Personal data may be processed where necessary to perform contractual obligations related to ticket purchases, including:
- Processing ticket sales and reservations
- Delivering digital tickets
- Managing refunds or cancellations
- Processing payments and invoices
- Providing customer support
- Managing user accounts
Legal Obligations
Personal data may be processed where required to comply with applicable laws and regulatory obligations, including:
- Financial reporting obligations
- Tax compliance requirements
- Fraud prevention and investigation
- Responding to lawful government requests
Legitimate Business Interests
Personal data may be processed where necessary for Someone's Ticket's legitimate interests, including:
- Platform security and fraud detection
- Service improvement and analytics
- Maintaining platform performance
- Transaction monitoring
Such processing is carried out in a manner that respects users' rights and freedoms.
User Consent
Where required by law, personal data may be processed based on user consent for purposes including:
- Marketing communications
- Promotional campaigns
- Event recommendations
Users may withdraw consent at any time.
4. Methods of Personal Data Collection
Personal data may be collected through various channels, including:
- Website and mobile applications
- Ticket purchase transactions
- Customer support interactions
- Electronic communications
- Cookies and tracking technologies
- Payment service providers
Data collection may be conducted through automated or manual methods, in accordance with applicable legal requirements.
6. International Data Transfers
Personal data may be transferred outside the United Arab Emirates when necessary to provide services.
Such transfers occur only when appropriate safeguards are implemented in accordance with the requirements of the UAE Personal Data Protection Law.
These safeguards may include:
- Contractual data protection commitments
- Secure infrastructure arrangements
- Approved international transfer mechanisms
7. Data Retention
Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected.
Retention periods may depend on:
- Contractual obligations
- Legal compliance requirements
- Accounting regulations
- Dispute resolution needs
Once the retention period expires, personal data may be:
- Deleted
- Anonymized
- Securely archived where legally required
8. Protection of Personal Data
Someone's Ticket implements technical and organizational measures designed to protect personal data against unauthorized access, misuse, or loss.
Security measures include:
- Encrypted data transmission using SSL technology
- Access control systems
- Security monitoring and logging
- Vulnerability testing and system audits
- Secure infrastructure management
Risk assessments and security reviews are conducted regularly to maintain platform security.
9. User Rights Under UAE Data Protection Law
Under the UAE Personal Data Protection Law, individuals may have the right to:
- Request confirmation whether personal data is processed
- Request access to personal data
- Request correction of inaccurate data
- Request deletion of personal data where applicable
- Request restriction of processing
- Object to certain types of processing
- Request transfer of personal data where legally applicable
Requests related to personal data may be submitted through Someone's Ticket customer support channels.
Someone's Ticket will respond to requests within the timeframes established by applicable laws.
10. Updates to This Privacy Notice
Someone's Ticket reserves the right to update this Privacy Notice to reflect legal or operational changes.
Updated versions will be published on the Platform.
Users are encouraged to review this notice periodically.